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TERMS & CONDITIONS

Agreement

Introduction

Thank you very much indeed for accessing our website at www.plenishcleanse.com.  We thank you for your interest in Plenish's services.

Please read the following terms and conditions carefully. By using this website and placing an order with us you are agreeing to the conditions that appear below. These terms and conditions were last updated on 15th April 2017.  Please review these Terms & Conditions as they may change from time to time.  If at any time you do not wish to accept these conditions then you may not use this site.

You can contact us at any time using the contact details on our website.

Payments

We may refuse to accept an order:

(a) where arrangements are not available;

(b) where we cannot obtain authorisation for your payment;

(c) if there has been a pricing or product description error; or

(d) if you do not meet any eligibility criteria set out in our terms and conditions

Only one credit/debit card per booking can be accepted.

Plenish Cleanse Ltd use Sage Pay to collect and process transaction information. The Sagepay security policy can be found here.

Confirmation

Confirmation of payments received and commencement date will be sent to you in writing.

Cancellation

All cancellations must be received no less than two working days before your start date. For example, if your cleanse begins on a Tuesday, you must cancel not later than 5pm on the Thursday prior to your delivery. Due to the nature of our business, we regret that we cannot offer refunds or credits for cancellations after this time. Cancellations with more than two working days’ notice will incur a £35 administration charge. Cancellation must be made in writing by the person who made the original booking.

Pricing

All prices shown include VAT (where applicable) at the current rates. All prices shown are valid per person per individual arrangement.  With the nature of organic produce and seasonal price fluctuations, currency fluctuations and fuel prices,  changes are frequent and unpredictable. We do our best to keep our prices constant as published. From time to time we may have to adjust our pricing to reflect significant cost changes on our operations side. Plenish Cleanse reserves the right to introduce promotions at any time. All bookings made prior to a promotion being introduced cannot be changed to that of the promotion.

Delivery

Please understand that our drivers will be strictly advised to never leave juice unattended. We will attempt to contact you on the telephone number you provided and it is your responsibility to ensure you are available at this number. Your juices will be sent back to us if no one can sign for the delivery. Re-delivery will be done at the client’s expense.

If you request a porter or neighbor to sign for your order it is your responsibility to remind them that the juices need to be removed from our box and refrigerated immediately.  Once we make the delivery, Plenish Cleanse cannot be responsible for your juices left to spoil or be stolen.  If we are unable to deliver to you, or have to deliver late, for reasons beyond our control, for example adverse weather conditions, supplier failure, strikes, vehicle breakdown, traffic, we cannot accept liability for any inconvenience or loss this causes.  We will not charge you for products that we have not delivered in accordance with these terms and conditions.  Otherwise our liability in respect of incorrect delivery is limited tothe price of your original order.

You are responsible to inspect your delivery when you receive it. If there are any defects, you may notify us by calling or emailing us using the contact details on our website. If you do not let us know within 3 hours of delivery, we reserve the right not to refund or replace your purchase.

Health

We strongly recommend that you should seek medical advice before starting any nutritional program to determine health risks and suitability. Plenish Cleanse may not be suitable for everyone, so please check with your GP before undertaking a program.  Plenish Cleanse is also not suitable for pregnant or breastfeeding women without medical supervision.  If you are taking specific medication or have a medical condition please check with your doctor first.

We regret to inform that we are unable to deliver to those who have allergies that result in anaplylactic shock or diabetics who are insulin dependant. Plenish Cleanse juices are made in a kitchen that contains nuts and celery.  In ordering from us you represent that you do not have a nut allergy and you acknowledge that we cannot be responsible for any reaction that you may have to nuts or any other ingredient.   Plenish Cleanse does not aim, nor claim, to cure, diagnose or treat any illnesses. While the website and other information that we may send you provides general information on health and nutrition this does not in any way constitute medical advice and is not tailored to your specific requirements. All allergies medical conditions, prescription medication and recent surgeries or procedures must be fully disclosed before you book with www.plenishcleanse.com.

Our products have been treated with High Pressure Processing (HPP) to inhibit bacteria growth in raw foods and beverages and make them safer to drink. The juice, which is already bottled when it undergoes HPP, does not come in actual contact with pressure. Although HPP gives raw foods a shelf life of only a couple of weeks, it is widely regarded as superior to pasteurization (which is how most juice products are processed) in maintaining nutrition and flavors from raw ingredients.

All medical conditions (including pregnancy) that arise during the course of the program must be immediately disclosed to the Plenish Cleanse team.

Gift vouchers

All Gift Vouchers are valid for 12 months from the date issued on the voucher.

Gift vouchers cannot be refunded in total or in part and cannot be replaced by Plenish Cleanse if lost or stolen. All Gift Voucher purchases need to be pre-booked. When making a booking with a gift voucher a valid credit card number will be taken to secure the reservation.

Credit Card Misuse

The majority of card issuers either cover all the charges that may result from unauthorized use of your credit card or debit cards, or may limit your liability to £50. Plenish Cleanse  will take all reasonable care to keep the details of your reservation and credit card information secure but unless we have been negligent, we will not be liable for any losses you may suffer as a result of unauthorized access by a third party to the information transmitted by you when booking with www.plenishcleanse.com

How we use your information

When you give us information, it may be used for a number of different purposes which are listed below.

- Administration of the site: Some of the basic information you give us is necessary for us to operate our service for you, such as knowing your full name
- To enable customer services: We ask for your contact details, such as your email, to enable us to resolve any queries you may have about using the site and for us to notify you about your booking
- Direct marketing: we would like to provide extra services, such as emails about new products, services and promotions
- No Sharing data: We do not pass on your personal details for marketing purposes to any third parties.
- What to do if you do not want to receive information: You have the right not to receive marketing information if you do not want it. To opt out of receiving information from Plenish Cleanse, you should follow the ‘unsubscribe’ link on your emails.
 

Copyright

All designs, text, graphics and their selection and arrangement on this Web site are the copyright of Plenish Cleanse Limited. Permission is granted to users to electronically copy or print portions of this site for their own personal, non-commercial use. Any other use of materials on this site without Plenish Cleanse’s  prior written consent is strictly prohibited.

Additional conditions

Any contract between you and Plenish Cleanse whether for use of the site or in relation to services through the site will be governed by the laws of England and Wales and both parties, (you and Plenish Cleanse) submit to the non-exclusive jurisdiction of the English Courts. Contents on this website are directed solely at consumers who access this Web site from the United Kingdom. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

Plenish Cleanse  has taken every care in the preparation of the content of this website, however we cannot guarantee uninterrupted and totally reliable access to this website and so, therefore, cannot guarantee that the information will always be completely up to date and free of mistakes. To the extent permitted by applicable law, Plenish Cleanse disclaims all warranties; express or implied, as to the accuracy of the information contained in any of the materials on this Web site and will accept no liability for any loss or damage arising as a result of problems with access.

Company Information

Plenish Cleanse,
Unit  24, 2-4 Exmoor Street
London W10 6BD

www.plenishclense.com
info@plenishcleanse.com
T: 0207 603 8002

Company Registration number: 8112581

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